Support

I want to delete my account

You can delete it with the following steps.

1. Sign in, then open “Account settings” from your icon at the top of the screen.
2. Select “Go to account deletion”.
3. Check the confirmation items, type the confirmation word “DELETE”, and press “Delete Account”. Press “Delete Account” once more on the confirmation screen.

You can recover your account within 30 days after deleting it. After 30 days, it cannot be undone.

I forgot my password

1. On the sign-in screen, select “Forgot your password? Reset here.”
2. Enter your registered email address, and a verification code will be sent to you by email.
3. Enter the verification code and your new password.

The local edition has no account or password.

I can't sign in

If you deleted your account within the last 30 days, you can recover it with the following steps.

1. On the sign-in screen, select “Deleted your account? Recover it here”.
2. Enter your registered email address and press “Send Recovery Link by Email”.
3. Open the link in the email within 24 hours to restore your account and records. Then sign in again.

If you still can't sign in, please contact us.